Refund policy

At SansBay (www.sansbay.com), your satisfaction is our priority. This policy explains our return, refund, and cancellation terms, fully compliant with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations.

1. 30-Day Return Window

You have the right to change your mind and return your purchase within 30 days of the delivery date.

To initiate a return, please contact us at info@sansbay.com.
To initiate an exchange, please contact us at info@sansbay.com
Return Method: Returns are accepted by mail only.

2. Statutory UK Consumer Rights

Nothing in this policy limits your legal rights. In accordance with UK law, you are entitled to a repair, replacement, or full refund if a product is:

Faulty
Unsafe or not fit for purpose.

3. Return Shipping & Costs

Faulty or Incorrect Items: If an item is damaged, faulty, or incorrect upon arrival, SansBay will cover the full cost of return shipping or provide a prepaid label.
Change of Mind: For all other returns, the customer is responsible for the return shipping costs. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Restocking Fees: We do not charge any restocking fees.

4. Condition of Returned Items

To qualify for a full refund:

Items must be returned in their original packaging, including all accessories and manuals.
Products must be unused and in their original condition.
If items are returned used, damaged, or incomplete beyond what is necessary to inspect them, a deduction for loss in value may apply as permitted by law.

5. Refund Process

Once your return is received and inspected:

Refunds are processed within 10 business days.
Payments will be credited back to your original payment method.
You will receive an email confirmation once the refund is issued.

6. Important Address Notice

Please note that our registered office in Stockport is not a return centre.

Do not send items to the address below without prior approval.
Once your return is authorized via email, we will provide you with the correct UK Return Address for our logistics hub.

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