Terms of service

Last Updated: February 19, 2026

Welcome to SansBay (www.sansbay.com). These Terms & Conditions (“Terms”) govern your access to and use of our website and services. Throughout the site, the terms “we,” “us,” and “our” refer to SansBay. By using our website or purchasing from us, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Online Store Terms & Age Restriction

By using this site, you confirm that you are at least 18 years of age. You may not use our products for any illegal or unauthorised purpose, nor violate any applicable laws, including intellectual property laws. Any breach of these Terms may result in immediate termination of your access to our Services.

2. Business Information & Contact Details

  • Store Name: SansBay

  • Website: www.sansbay.com

  • Registered Office (Non-Return Address): 1 Maple Road, Bramhall, Stockport, Cheshire, SK7 2DH, United Kingdom

  • Email: info@sansbay.com

  • Telephone: +44 7344 494976

Important Notice: The registered address listed above is an administrative office and is not a return address. Returns sent to this address without prior approval will not be processed. Please refer to our Return & Refund Policy for instructions on how to initiate a return.

3. Accuracy of Information & Products

We make every effort to ensure that product descriptions, images, and prices are accurate. However, actual colours and finishes may vary depending on your device’s display settings. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4. Orders, Billing & Payment

  • Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including suspected fraud, unauthorized resale, or pricing errors.

  • Payment: We accept major credit/debit cards and other payment methods as displayed at checkout. By placing an order, you confirm that all billing information provided is accurate.

  • Contract: A binding contract is only formed when we send you a dispatch confirmation email.

5. Shipping, Returns & Refunds

Your purchases are governed by our dedicated policy pages. Please review these carefully before completing your transaction:

6. Prohibited Uses & Intellectual Property

All content on this website (text, images, logos, and design) is the property of SansBay or its licensors. You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property, or to transmit malicious code.

7. Limitation of Liability

To the extent permitted by UK law, SansBay shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms limits your statutory rights as a consumer in the United Kingdom.

8. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and interpreted in accordance with the laws of the United Kingdom.

9. Contact Details

For any questions regarding these Terms & Conditions, please contact us at: Email: info@sansbay.com