Shipping policy
Last Updated: February 19, 2026
At SansBay, we are committed to providing reliable, transparent, and efficient shipping for all our customers in the United Kingdom.
1. Shipping Costs & Destinations
We exclusively serve the United Kingdom. To ensure a simple shopping experience, we offer Free Shipping on all orders.
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Shipping Cost: £0.00 (Free)
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Eligible Locations: All mainland UK delivery addresses.
2. No Hidden Fees
We want you to shop with confidence.
- All prices on our website are the price you will pay - there are no hidden added costs.
3. Processing & Transit Times
To ensure global availability of our curated products, orders are dispatched from our international distribution centre.
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Order Cut-off Time: 8:00 PM (GMT)
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Handling Time: 1 – 3 business days (Monday – Friday).
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Transit Time: 6 – 10 business days (Monday – Friday).
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Total Estimated Delivery: 7 – 13 business days.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. Please allow 24-48 hours for the tracking information to update once you receive your link.
5. Delivery Information
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Address Accuracy: Customers are responsible for providing accurate delivery details. Failed deliveries due to incorrect addresses may result in additional reshipping charges.
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Delays: While we strive for timely delivery, transit times are estimates and may be affected by external factors such as weather, public holidays, or courier delays.
6. Returns & Damages
If your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@sansbay.com.
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Important: Our registered office in Stockport is an administrative address and not a return centre. Please contact customer support for the correct return instructions and address.
Customer Support (GMT)
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Hours: Monday – Friday, 09:00 – 17:00
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Email: info@sansbay.com
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Phone: +44 7344 494976
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Registered Office: 1 Maple Road, Bramhall, Stockport, Cheshire, SK7 2DH, United Kingdom